Frequently Asked Questions

Everything you need to know about our Remote Online Notarization (RON), global document validity, and seamless digital sessions.

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Important Note on Credible Witnesses:
If a signer lacks a valid government-issued ID, identity may be established via Credible Witnesses. To maintain legal validity, each witness must be a disinterested party—meaning they are not named in the document and possess no financial or material interest in the underlying transaction. A statutory fee of $10 per witness applies to cover the notarization of their required sworn statement.

📋 How It Works & Pricing

How does the online notarization process work?
  1. Submit Your Request: Fill out the intake form on our site and upload your document.
  2. Receive Your Invite: You will get an automated email link to enter your secure online session.
  3. Verify Your ID: Complete a quick 2-minute biometric facial scan and photo ID upload on your phone or computer.
  4. Sign & Download: Join the live video call with the notary, sign your document on screen, and instantly download your legally notarized PDF.
When do I pay for the notarization?
You are only charged upon successful completion of your notarized document. If you cancel, disconnect, or do not complete the session, you owe nothing.
How long does a session take?
Most sessions take less than 5 to 10 minutes once you enter the video room.

🌍 Identification & International Signers

Do I need a U.S. Social Security Number (SSN) or credit history?
No. We utilize direct biometric ID verification and credential analysis. You do not need a U.S. SSN, U.S. address, or U.S. credit file to verify your identity.
Can I get documents notarized if I am outside the United States?
Yes. As long as your document relates to U.S. jurisdiction, property, or business, you can complete notarization from anywhere in the world using a valid unexpired passport or government-issued ID.
What forms of ID are accepted?
Acceptable government-issued IDs include:
  • State-issued Driver’s License or ID Card
  • U.S. or Foreign Passport
  • Permanent Resident Card / Green Card
  • U.S. Military ID

👥 Credible Witness Options (No Valid ID)

What if I don't have a valid ID or my ID is expired?
You may establish your identity using two Credible Witnesses. To satisfy legal requirements, a credible witness must personally know you, hold a valid government-issued ID, and act as a disinterested third party—meaning they are not named in the document and hold no direct financial or material stake in the execution of the instrument.
Is there a fee for using Credible Witnesses?
Yes. There is a $10 statutory fee for each credible witness, which covers the notarization of their required sworn statement under oath during the video session.
Do my Credible Witnesses need to join the call at the exact same time?
No. Your witnesses can join asynchronously whenever their schedule permits (e.g., Witness 1 joins at 2:00 PM and Witness 2 joins at 5:00 PM). The session stays active until all identity verifications, sworn statements, and signatures are complete.

⚖️ Multi-Signer & Legal Validity

Is Remote Online Notarization (RON) legally recognized across all 50 states?
Yes. Online notarizations performed by a commissioned remote notary are legally valid in all 50 states and U.S. territories under state laws and federal legislation, including the ESIGN Act and the Full Faith and Credit Clause of the U.S. Constitution (Article IV, Section 1).
Can multiple signers join the session from different locations or at different times?
Yes. If your document requires signatures from multiple people, signers can join the same video call simultaneously from different locations, or complete their portions asynchronously at different times.
How do I receive my completed document?
Immediately after the session concludes, your finalized, tamper-evident PDF featuring the notary's digital seal, signature, and X.509 digital certificate will be available for instant download.

📄 Documents & Live Adjustments

Do my documents need to be fully filled out before the session?
No. If you have blank fields—such as names, addresses, dates, or missing details—we can fill them in live together during the video session before you place your digital signature.
What if I upload the wrong document or need to make a mid-session change?
We can swap, delete, or upload the correct document live inside the session room. You do not need to start over or resubmit your request.
What happens if a stamp or signature is missed after the call ends?
If an oversight is identified post-session, administrative adjustments can be made directly on the platform without forcing you to redo the session or pay additional fees.

💻 Technical Requirements & Troubleshooting

What hardware or software do I need?
You only need a smartphone, tablet, or computer with a working camera, microphone, and internet connection. No downloads or special software required.
Which internet browser should I use?
For smooth biometric verification and video streaming, open your session link directly in Google Chrome or Safari. (If opening from an email app like Gmail or Outlook, copy and paste the link into Safari or Chrome).
What if my browser blocks my camera or microphone?
When opening your session link in Chrome or Safari, ensure you click "Allow" when prompted for camera and microphone access. If blocked, tap the lock icon next to the web URL in your browser bar to reset media permissions.
What if I get disconnected during the call?
Simply click your original email invitation link to rejoin the active session room immediately. Your progress will be saved.

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